Terms and Conditions
CANADA POST IS WARNING CUSTOMERS THAT THEY CANNOT HONOUR DELIVERY STANDARDS DUE TO BACKLOG AND STRIKE. THIS CAN AFFECT COMPLETION TIME AND SHIPPING OF PACKAGES.
As a reminder...
1) If you are undecided about a design, please look through our Instagram account for some inspiration! Click HERE to view some great designs we've made for our amazing customers!
2) After your purchase, your design proof image will be designed within 48 hours and sent to your email that you have provided. Designs and colour combinations CANNOT be changed once your order is received. Please ensure that you are confident about your selection before ordering :)
3) Please respond to the design proof email promptly to ensure the quickest turn around. (A delay in responding, will result in delaying the turnaround time)
4) Blankets require 4-5 weeks to be completed. As all blankets are individually designed, professionally printed, hand cut, and sewn to deliver you a quality product. *If you require it sooner, please select the EXPRESS print (1 week turnaround) for an additional cost*
5) If you have purchased a pillow please allow 2-3 weeks for completion. There is NO EXPRESS option for pillows.
**Headbands and Front Door Magnets are premade and will be shipped out the next business day.
6) Once your product is completed, you will be notified via email (with the address you have provided) that it has been shipped (or available for pick up, if no shipping was selected).
7) No refunds will be given due to the custom nature of our quality products.