Policies and Shipping

Payment and Order Confirmation

Thimble Theory offers font and design proofs to allow you to see what your custom fabric will look like, before it goes to print. When your order and payment have been received, the digital proof will be designed and sent to the email address you provided, within 48 hours. Once your approval of the fabric has been accepted, it is then where your 4 week wait of completion begins. 

Thimble Theory accepts the following credit cards; American Express, Master Card and Visa. Customers also have the option to pay directly from your bank account using PayPal.

When placing your order, listings will give the option to have your item shipped to your location or to have your item picked up. If you choose the shipping method, shipping costs will be added to your cart when checking out.

All Thimble Theory products are custom made to your specifications, and I cannot accept returns once your design has been sent to print. Of course, if there is an error on my part I will correct it promptly and make sure you receive the correct item. 

 

Shipping

Thimble Theory products require 4 weeks to be custom designed and handcrafted before being placed out to ship. Shipping times may vary, depending on the shipping location. You will be contacted via email to be advised that your shipment has been sent out after your product has been made and is en route to your location.

Thimble Theory uses Canada Post to ship all packages. 
If you are purchasing from outside of Canada, please note that custom fees are at the care of the purchaser. 

Package estimated arrivals;
Canada- 2 to 7 business days
United States- 4 to 9 business days
United Kingdom- 6 to 10 business days
Europe- 6 to 10 business days
Australia- 6 to 10 business days

Once your item is picked up by Canada Post shipping times solely depend on their transit times. If you are experiencing a package arrival delay, please check with your local postal service for customs duties. This is not Thimble Theory's responsibility if your package does not arrive at the expected arrival date. We can only assure you the date we ship it by, not the date of arrival. All products are shipped by regular shipping timeline.

PLEASE DOUBLE CHECK THAT YOUR ORDER HAS YOUR CORRECT ADDRESS! Thimble Theory will send your purchased product to the address that you have listed on your order. It is not Thimble Theory's responsibility to cover a second shipping charge IF your package was sent back due to it going to the wrong address.

Custom Fees and Taxes

Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.Therefore Thimble Theory is unable to predict which of these fees, if any, will be applied, and Thimble Theory does not calculate or collect these fees or taxes. 

*Customer is responsible for custom duties if purchasing outside of Canada.*