Frequently Asked Questions

What products do you offer?
Thimble Theory designs their OWN fabrics, so you will never find these fabrics on a bolt or in a fabric store. They are created with you or with you in mind. Thimble Theory is the home of Birth Stat Pillows, Sweet Memory Pillows, Family Memory Pillows (ok, lots of pillows!) Personalized Double Sided Minky Blankets, Welcome Home Baby Newborn sets and the "Don't Care Hair" series knotted headbands!
Keep checking back regularly as new products are always being listed!
How does the entire process work?
All designs are chosen by YOU. With the majority of Thimble Theory products being customizable, you choose the colours, the details and the name that you want displaying on your item! When you've decided on your selection, you can place your order directly on the ThimbleTheory.com website. A confirmation order email will be sent to the address you have provided Thimble Theory with. (If you do not receive one be sure to check your spam/junk mail box.)
Once your order is received, the designing process begins. Designs proofs are sent to your email for approval within 48 hours of receiving your order. They are sent to the email address that you have provided when placing your order. When your approval is received, it's then sent directly to a professional textile company. (These type of companies make the fabrics that you see in fabrics stores. Yes, it's the real thing! YOUR name, on your own fabric. Cool eh?) 
All Thimble Theory products are designed, cut and sewn by hand. This ensures that all products going to your home is of the highest standard. 
Can I see a proof of my design selection before I purchase?
Due to the amount of orders that are received daily, the design proofs are ONLY sent to those who have placed an order and payment has been received. I provide images to ordered customers via email.
Please visit Thimble Theory's Facebook page www.Facebook.com/ThimbleTheory or on Instagram.com/ThimbleTheory, for more examples of custom items that have been designed by Thimble Theory.
How long does it take for my custom items to be completed?

All personalized items are made to order. Once your order is received, it is then when I begin to design your order. The turnaround time UP to 4 weeks (unless you have paid $25 for the EXPRESS rush to have your product completed in 2 weeks) from the date of design approval depending on the particular item ordered.

Once your item has been shipped you will receive an email shipping confirmation (tracking numbers depend on the shipping you have selected) . If you do not receive a confirmation, be sure to check your spam/junk mail box. 

What materials do you use? 
1) Custom fabrics are designed with Cotton, Fleece or polyester minky fabric. 
2) "Hair Don't Care" Knotted heads bands are printed onto a fabric blend of cotton and polyester to allow the perfect amount of stretch while providing comfort when wearing. 
3) Personalized Name blankets are backed with the softest polyester Minky fabric. 
4) Custom pillows are sewn with a polyester/cotton envelope back enclosure. This is mainly because zippers break and these pillows are designed as lifetime keepsakes. 
Custom fabrics are designed with reactive dye in the inks which react with the fiber in the cotton fabric. This dye becomes part of the fiber, resulting in excellent wash fastness which creates the perfect keepsake for years to come!
**Thimble Theory does NOT use decals or iron on vinyl cut transfers to create the custom images. **
How do you sell your pillows?
Customers have the option of adding a 18"x18" polyester filled pillow insert, that is sized to fit all of the pillow covers that Thimble Theory designs, to their pillow cover order.  
What is your return policy?
 All Thimble Theory products are custom made to your specifications, and returns are NOT accepted. Thimble Theory offers font proofs and design proofs so that you will be able to see exactly what the fabric will look like. Of course, if there is an error, it will be corrected promptly and to make sure you receive the correct item. 
How do I care for my custom Thimble Theory products?
Wash your items in the wash using cold/warm water, with a mild detergent (baby laundry soap) and hang to dry. This will allow to keep the colours looking vibrant for years and years to come! Touch up wrinkles with a cotton blend iron setting. 
Where do you ship to?
We have expanded! We ship across Canada, United States, Philippines, Europe and Australia!
Shipping Policy
Thimble Theory uses Canada Post to ship all packages. Tracking of your shipment Is dependant on the shipping option you have selected. 

If you are purchasing from outside of Canada, please note that custom fees are at the care of the purchaser.

Once your item is picked up by Canada Post shipping times solely depend on their transit times and the destination the package it going to. Shipping times are not Thimble Theory's responsibility. We can only confirm you the date we ship it by, not the date of arrival. All products are shipped by regular shipping timeline. 
 Thimble Theory will send your purchased product to the address that you have added during checkout. It is not Thimble Theory's responsibility to cover a second shipping charge IF your package was sent back due to it going to the wrong address.
Where are you located for product pick up?
Local pick up is in Stoney Creek, Ontario Canada.
All prices listed are in Canadian FUNDS.
Contact: thimbletheory@hotmail.com